Operational excellence and continuous improvement in the service of medical emergencies

Faced with unprecedented growth in its activity, marked by an increase of over 35% compared to pre-COVID levels, the Emergency Group of a large hospital in Luxembourg had to urgently rethink its administrative and financial management. Discover how this association of 17 doctors, treating over 55,000 patients annually, overcame major challenges such as significant delays in invoice processing, a rate of unpaid bills exceeding 20%, and increased pressure on administrative teams. This case study will reveal the strategies implemented to ensure a successful transformation, based on a structured approach, centred on the teams, and guaranteeing sustainable continuous improvement.

By downloading this case study, you will gain a concrete understanding of how the association has implemented innovative solutions such as Management for Daily Improvements (MDI) and Direct Immediate Payment (PID), thus becoming a pioneer in its sector. You will also discover how the active involvement of teams has helped establish a culture of continuous improvement, optimise operational efficiency, and sustainably enhance the quality of service provided to patients. Please complete the form to access this valuable feedback experience.